1. Website operator
In accordance with the rules applicable to operators carrying out economic activity in a digital environment, the following information is provided:
- Website and trading brand used: Tours Andorra.
- Trade name: Orgest.
- Owner: Sebastian Diaz.
- Identifier: F-289640-Y.
- Business registration number: 928651 Y.
- Commercial address: Carrer Engordany, no. 7, 2nd floor, Escaldes-Engordany, Principality of Andorra.
- Customer office: Carrer de les Boïgues, s/n, Ed. Pic Blanc, Office 601, AD700 Escaldes-Engordany, Principality of Andorra.
- Telephone: +376 853 791.
- Email: info@toursandorra.com.
2. Business activity
The registered commercial activity includes intermediation of services within the field of travel agencies and reservation centres, administrative services, event organisation, cleaning and personal errand services, business consulting, advertising-agency services and other sports-related activities, within the scope of any applicable authorisations and registrations.
Tours Andorra acts as a commercial and coordination channel for activities, experiences and services. In certain cases Orgest acts as an intermediary between the customer and an independent provider that actually delivers the booked activity or service.
3. Purpose of the website
The website provides information about activities, tourism and complementary services, availability enquiries, pre-bookings, bookings, mobility solutions, concierge services and other proposals connected with organising stays and experiences in Andorra.
Access to the site entails acceptance of this legal notice to the extent that it applies. If you do not agree with these terms, you should refrain from using any functionality that requires their acceptance.
4. Information, availability and booking
Published information is prepared with the aim of being clear and up to date, but availability, schedules, itineraries, access requirements, meeting points, weather conditions, third-party prices and other elements of an activity may change. Sending a request through the website does not, by itself, constitute final confirmation of a booking unless expressly stated otherwise.
A booking is considered confirmed when Tours Andorra or the relevant provider sends confirmation through a verifiable channel and, where applicable, the relevant payment conditions have been met.
5. Third-party services and intermediation
Some activities or services may be delivered by independent partner companies. Where Orgest acts as an intermediary, the actual performance of the service, its safety conditions, access requirements, operational policies, schedules and potential restrictions are the responsibility of the final provider, without prejudice to Orgest’s own legal obligations arising from its role.
Before confirmation, the provider’s specific terms may be communicated to the customer. Customers must provide accurate information and comply with any safety, age, health, equipment, documentation or conduct rules required for the booked activity.
6. Payments
Where the site generates a payment link, the amount and description will relate to a specific request or booking. Card payments may be processed by an external banking gateway. Tours Andorra does not control the card issuer’s authentication systems and does not need to store full card details.
Making a payment does not by itself change the essential conditions of an activity or guarantee services other than those expressly included in the booking confirmation.
7. Proper use of the site
Users must use the website lawfully and must not introduce malicious code, attempt to access private areas, interfere with the service, use another person’s identity or submit fraudulent requests. Tours Andorra may block access or requests where there are reasonable indications of abuse, fraud or a security risk.
8. Intellectual and industrial property
Unless otherwise stated, the website’s texts, structure, design, graphic elements, original photographs, databases, software, logos and other content are protected by the relevant intellectual or industrial property rights. Reproduction, commercial exploitation, transformation or distribution is not authorised without the prior consent of the rights holder.
Third-party brands, photographs, maps or content are used under the relevant authorisation, licence or other lawful basis and remain the property of their respective owners.
9. External links
The website may link to booking platforms, payment gateways, providers, public bodies, mapping services and other external websites. Those sites have their own terms and policies. A link does not imply permanent control over the external content or a general guarantee of third-party services.
10. Liability
Reasonable measures are taken to keep the website available and secure, but uninterrupted availability and the complete absence of technical errors cannot be guaranteed. Tours Andorra is not responsible for interruptions caused by maintenance, failures of technology or telecommunications providers, force majeure or circumstances outside its control, without prejudice to any mandatory consumer rights.
11. Data protection and cookies
Personal-data processing is explained in the Privacy policy. The use of cookies and similar technologies is described in the Cookie policy.
12. Applicable law and complaints
The website and the operator’s digital activity are governed by the laws of the Principality of Andorra, including, where applicable, Law 20/2014 of 16 October regulating electronic contracting and operators carrying out economic activity in a digital environment, data-protection legislation and consumer-protection legislation.
Consumers retain all rights granted by mandatory applicable law. Before using other remedies, we recommend contacting info@toursandorra.com so that we can try to resolve any issue directly.
13. Changes
This legal notice may be updated if legislation, the business structure, services or website operation change. Last updated: 15 August 2026.